Problems of managing change -- Socio-technical design: Its early history -- Participation in practice -- Analysing problem situations: The dock workers of Liverpool -- Work design in the coal industry -- Considering structure: Different organizational solutions in automobiles -- New problems in banking -- Involving employees in design: Rolls royce -- Designing an expert system -- Senior management, decision making and design -- Company-wide participation in air products -- Quality and environmental issues in shell international -- Designing for problem prevention -- Designing for an uncertain future

1. Organizational change