Part 1: Operational risk is present at any time in every enterprise -- Management control of operational risk -- Classification, identification and monitoring of operational risk -- Legal risk -- Management risk -- Information technology risk -- Part 2: Capital requirements for operational risk and Basel II solutions -- Allocation of capital to operational risk according to Basel II -- Five models by the Basel committee for computation of operational risk -- High frequency events, low frequency events and the Six Sigma method -- Market discipline, contrary opinion and scoreboard solutions -- Part 3: Control of technical risk and operational risk in the insurance industry -- The science of insurance and the notion of technical risk -- The use of insurance policies to mitigate operational risk -- Role of rating agencies in the creditworthiness of insurance firms -- Tort is technical and operational risk of insurers -- The challenge of terrorism and insurer of last resort -- Part 4: The importance of cost-consciousness in operational risk control -- Deficient cost control is the result of management risk -- Cost control is indivisible from operational risk management

1. Basle Committee on Banking Supervision
2. Risk management
3. Bank capital
4. Insurance companies -- Data processing
5. Banks and banking -- Data processing