Part 1: Defining and measuring risks -- Losses: one-hundred-year floods that happen every three years -- The basics: a common understanding of the risks -- Liquidity: the heart of the matter -- Suitability: coping with customers -- Process risks: the next frontier -- Measurement: quantifying the risks -- Part 2: Developing a holistic approach to risk management -- The risk management process: building the foundation -- The financial risk mandate: developing a philosophy and loss tolerance -- Risk principles: creating a code of conduct -- Financial governance: assigning accountability for risk -- The risk framework: limiting and controlling risks -- Automated management: automating discipline on the front lines -- Manual management: enhancing the automated discipline -- Nuts and bolts: supporting the process with essential tools -- Ongoing diagnostics and transparency: knowing if the risk process is working

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