Introducing the smart questions approach: moving beyond problem solving to creating solutions -- SQA phase 1: getting people involved -- SQA phase 2: selecting a focus purpose -- SQA phase 3: creating an ideal future solution -- SQA phase 4: building a living solution for today and tomorrow -- The power of SQA: two case studies -- SQA in organizations and society

1. Problem solving
2. Questioning
3. Management science