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AuthorSchmidt, Waldemar
TitleWinning at service : lessons from service leaders / Waldemar Schmidt, Gordon Adler, Els van Weering
Imprint Chichester : Wiley, c2003
Descript xv, 184 p. : ill. ; 24 cm

Customer services Customer services -- Case studies

LOCATIONCALL#STATUS
Sasin Library658.812 S349W 2003CHECK SHELVES

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