Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney

Author	Ross, Catherine Sheldrick
Title	Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
Imprint	London : Facet, c2002
Descript	xiii, 242 p. ; 28 cm

CONTENT

Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview

Reference services (Libraries) Interviewing

LOCATION	CALL#	STATUS
Central Library (4th Floor)	025.52 R823C	CHECK SHELVES

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