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AuthorRoss, Catherine Sheldrick
TitleConducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney
Imprint London : Facet, c2002
Descript xiii, 242 p. ; 28 cm


Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview

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