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| Author | Ross, Catherine Sheldrick |
|---|---|
| Title | Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney |
| Imprint | London : Facet, c2002 |
| Descript | xiii, 242 p. ; 28 cm |
Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview
| LOCATION | CALL# | STATUS |
|---|---|---|
| Central Library (4th Floor) | 025.52 R823C | CHECK SHELVES |
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