คุณภาพชีวิตการทำงานของบุคลากรสาธารณสุขในสังกัดสำนักงานสาธารณสุขจังหวัดและสำนักงานสาธารณสุขอำเภอประเทศไทย ปี 2545 / สกล ลิจุติภูมิ = Quality of work life of health personnel under provinical and district public health offices in Thailand, 2002 / Skol Lijutipoom
The purposes of this study were to assess quality of work life and related factors among health personnel under provincial and district health offices in Thailand in 2002. The study was a cross-sectional descriptive study conducted during September and December 2002 by mailing questionnaires to 1,600 health personnel. The response rate was 78.1 percent (1,249 out of 1,600). The study revealed that 59.1 percent of health personnel were female, their average age was 36.4 years, 63.2 percent were married, 57.3 percent had a bachelor degree, 42.3 percent were community health worker, and their average experience was 14.5 years. Their average quality of work life was 3.63. Regarding each component, their average job satisfaction, job characteristic, job involvement were 3.63, 3.55, and 3.80, respectively. Their average work capability perception, management system perception, value toward work, value toward bureaucracy system, and value toward services were 3.69, 3.71, 3.86, 3.98, and 4.14, respectively. Marital status, position, position classification (PC) rank, job position, adequacy of income, and ownership of a house were significantly related to quality of work life. Experience in health services, salaries, work capability perception, management system perception, value toward work, value toward bureaucracy system, and value toward services were significantly correlated with quality of work life. Value toward work, management system perception, salaries, work capability perception, and value toward services altogether could explain 39.1 percent of quality of work life of health personnel (R2=0.391). The results suggest that health personnel at health centers should be increased in number, salary and compensation should be sufficiently supported the cost of living, and working off-official hours should be saved. In addition, service standards should be set for health center, professional council should be set for community health workers and their ceiling of PC rank should be raised. Researcher suggests that salary, compensation, welfare, ceiling of PC rank, and potential development of health personnel should be raised. Teamwork should be supported. Organization should be developed to become a learning organization.