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AuthorGustafsson, Anders
TitleCompeting in a service economy : how tocreate a competitive advantage trough service development and innovation / Anders Gustafsson anc Michael D. Johnson
Imprint San Francisco : John Wiley & Sons, 2003
Descript xv, 190 p ; illus, 24 cm

Customer services -- Management Service industries -- Technological innovations -- Management Competition

LOCATIONCALL#STATUS
Economics LibraryHF5415.0 G87 2003CHECK SHELVES

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