AuthorGustafsson, Anders
TitleCompeting in a service economy : how tocreate a competitive advantage trough service development and innovation / Anders Gustafsson anc Michael D. Johnson
Imprint San Francisco : John Wiley & Sons, 2003
Descript xv, 190 p ; illus, 24 cm

SUBJECT

  1. Customer services -- Management
  2. Service industries -- Technological innovations -- Management
  3. Competition

LOCATIONCALL#STATUS
Economics LibraryHF5415.0 G87 2003 CHECK SHELVES