Author | Stevenson, Tom, 1943- |
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Title | The relationship advantage : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus |
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Imprint |
Chicago : Dearborn, c2003 |
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Descript |
xvi, 248 p. : ill. ; 24 cm |
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CONTENT
Part 1: The partnership culture -- Trusted advisors -- Consulting cultures -- The pyramid -- Match me if you can -- Step up to value -- The wheel of fortune -- Part 2: Interpersonal attributes and skills -- The big three -- The best-kept secret -- A model engagement -- Questions -- Go east! -- Part 3: A path to success -- Diagnose and prescribe -- Don't bid if you can sell -- CRM - clessing or curse? -- Final thoughts
SUBJECT
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Customer relations
LOCATION | CALL# | STATUS |
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Sasin Library | 658.812 S848R 2003 |
CHECK SHELVES
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