The relationship advantage : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus

Author	Stevenson, Tom, 1943-
Title	The relationship advantage : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus
Imprint	Chicago : Dearborn, c2003
Descript	xvi, 248 p. : ill. ; 24 cm

CONTENT

Part 1: The partnership culture -- Trusted advisors -- Consulting cultures -- The pyramid -- Match me if you can -- Step up to value -- The wheel of fortune -- Part 2: Interpersonal attributes and skills -- The big three -- The best-kept secret -- A model engagement -- Questions -- Go east! -- Part 3: A path to success -- Diagnose and prescribe -- Don't bid if you can sell -- CRM - clessing or curse? -- Final thoughts

Customer relations

LOCATION	CALL#	STATUS
Sasin Library	658.812 S848R 2003	CHECK SHELVES

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