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AuthorHayes, David K
TitleHotel operations management / David K. Hayes, Jack D. Ninemeier
Imprint Upper Saddle River, NJ : Pearson/Prentice Hall, c2004
Descript xvi, 496 p. : ill. ; 24 cm


Hotel industry: Overview and professional career opportunities -- Hotel general manager -- Management and supervision skills for the G.M. -- Human resources -- Controller -- Front office -- Housekeeping -- Food and beverage -- Safety and property security -- Sales and marketing -- Facility engineering and maintenance -- Franchise agreements and management contracts -- Purchasing a hotel

Hotel management

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