Part 1: Characteristics of teams -- Understanding teams -- Defining team success -- Part 2: Processes of teamwork -- Team beginnings -- Understanding the basic team processes -- Cooperaton and competition -- Communication -- Part 3: Issues teams face -- Managing conflict -- Power and social influence -- Decision making -- Leadership -- Problem solving -- Creativity -- Diversity -- Part 4: Teams at work -- Organizational culture -- Electronic teams -- Work teams -- Team building

1. Teams in the workplace
2. Organizational behavior