The need for and benefits of measurement and evaluation of training outcomes -- The ROI model and process -- Develop training objectives: the basis for measurement -- Develop evaluation plans and baseline data -- Collect data during training (level 1 and 2) -- Collect data after training (levels 3 and 4) -- Isolate the effects of training -- Convert data to monetary values -- Identify the costs of training -- Calculate the return on investment (level 5) -- Identify intangible benefits -- Generate an impact study -- Fast and easy approaches to measuring training outcomes -- Gaining management support and implementing the process

1. Employees -- Training of -- Evaluation