Part 1: Getting ready -- Clarify your role -- Confirm your mandate -- Build relationships - one at a time -- Dare to be inspiring -- Part 2: Coaching the individual -- Win permission to coach -- Listen to build rapport -- Deal differently with different people -- Help underperformers -- Tackle the prima donnas -- Build support for change -- Part 3: Coaching the team -- Clarify group goals -- Develop your group's rules of membership -- Build team trust -- Throw down a challenge -- Energize your meetings -- Give recognition -- Resolve interpersonal conflicts -- Deal with your crises -- Part 4: Building for the future -- Nurture your juniors -- Integrate new people -- Control your group's size -- Measure group results -- Why bother?

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