Impression management : building and enhancing reputations at work / Paul Rosenfeld, Robert a. Giacalone and Catherine A. Riordan
Imprint
London : Thomson Learning, c2002
Descript
xv, 243 p
CONTENT
IM in organizations : an introduction -- Ingratiation -- Beyond ingratiation: other acquisitive IM techniques -- Protective IM I: using excuses and justifications to repair spoiled identities -- Protective IM II: disclaimers, self-handicapping, apoligies, and indirect tactics -- Measuring IM -- IM and human resource management (HRM) -- Current, emerging, and future directions