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AuthorCrawford, John
TitleEvaluation of library and information services / John Crawford
Imprint London : Aslib, c2000
Edition 2nd ed
Descript ix, 137 p. ; 20 cm


Reasons for evaluation -- Identifying performance issues for evaluation: Internal/local sources ; Published sources -- Quantitive methods: Questionnaires: for and against ; Questionnaire design ; Sample sizes -- Qualitative methods: Focus groups ; Suggestion boxes ; Diary techniques ; Interviewing ; Observation --Pitfalls and progress -- Case studies and future developments: An example of fee-based service -- Performance measurement for the electronic library: What the electronic libraries does ; Identifying performance issues and performance indicators

Information services -- Evaluation Libraries -- Evaluation

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Arts LibraryZ678.85 C899ECHECK SHELVES

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