Author | Crawford, John |
---|---|
Title | Evaluation of library and information services / John Crawford |
Imprint | London : Aslib, c2000 |
Edition | 2nd ed |
Descript | ix, 137 p. ; 20 cm |
Reasons for evaluation -- Identifying performance issues for evaluation: Internal/local sources ; Published sources -- Quantitive methods: Questionnaires: for and against ; Questionnaire design ; Sample sizes -- Qualitative methods: Focus groups ; Suggestion boxes ; Diary techniques ; Interviewing ; Observation --Pitfalls and progress -- Case studies and future developments: An example of fee-based service -- Performance measurement for the electronic library: What the electronic libraries does ; Identifying performance issues and performance indicators
LOCATION | CALL# | STATUS |
---|---|---|
Central Library (4th Floor) | 025.5 C899E | CHECK SHELVES |
Arts Library | Z678.85 C899E | CHECK SHELVES |
Chulalinet's Book Delivery Request