Foundations of supervision: Supervisor's job ; making sound and creative decisions ; Improving your communication skills ; Ethics and organization politics ; managing your time -- Planning and organizing skills: Supervisory planning ; Organizing and delegating ; Understanding work groups ; Productivity and methods improvement -- Staffing skills: Obtaining and developing employees ; Appraising employee performance ; Understanding equal employment opportunity ; Understanding unions -- Human relations skills: Motivating today's employee ; Leading employees ; Handling conflict ; Coping with change and stress ; Counseling employees -- Controlling skills: Supervisory control and quality ; Improving productivity through cost control ; Safety and accident prevention ; Discipline and grievance handling

1. Supervision of employees