Interpersonal conflict / William W. Wilmot, Joyce L. Hocker
Imprint
Boston, Mass. : McGraw-Hill, 1998
Edition
5th ed
Descript
xiii, 290 p. ; 23 cm
CONTENT
Perspectives on conflict -- Nature of conflict -- Goals: saving face and getting what you want -- Power -- Styles and tactics -- Conflict assessment -- Negotiation -- Transforming your conflicts: engagement in the midrange -- Third-party intervention