Design of complex information -- Showing instead of telling -- Implementing DITA XML in a production environment -- Rhetoric of present single-sourcing methodologies -- Mis-usability: on the uses and misuses of usability testing -- Educational and information foraging theories and their value to the novice technical communicator -- Design of documentation for handheld ergonomics : presenting clinical evidence at the point of care -- Eclipse help system: an open source user assistance offering -- Modeling document-mediated interaction -- Multidisciplinary approach to improving the user experience--information development, test, and user experience design teams working together -- Open source basics: definitions, models, and questions -- Combining usability research with documentation development -- Practical guideline for the readability of IT-architecture diagrams -- Connecting learners woith content: a unified content strategy for learning materials -- Using Javadoc and XML to produce API reference documentation -- Designing infromation for dynamic delivery with XML -- aTool--caring validated XML documents on the fly using MS Word -- integrating interactive 3-D diagrams into hypermedia documentation -- Extending direct manipulation in a text editor -- What programmers really want: results of a needs assessment for SDK documentation -- Automated knowkedge acquisition for instructional text generation -- Empirical study of factors impacting the size of object-oriented component code documentation -- Automatically connecting documentation to code with rose -- Specialization in DITA: texhnology, process, & policy -- Information modeling for single sourcing -- Find what I mean: exploring new kinds of search results -- Creating a massive master index for HTML and print -- Documentation, participatory citizenship, and the Web: the potential of open systemms -- Modeling genre ecologies -- Scandinavian challenge, a US response: methodological assumptions in Scandinavian and US prototyping approaches -- Collaborative methodology for the rapid development and delivery of online courses -- Documenting software systems with voews III: towards a task-oriented classification of program visualization techniques -- Workshop on graphical documentation for programmers -- Live documents with contectual, data-driven information components -- Assessing prototypes' role in design -- Connecting technical communicators with technical developers

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