Recognizing the hierarchy trap -- The core problem is on-sided accountability -- Transformation 1: you've got to use what you know about human nature -- Transformation 2: politics as usual won't get you there -- you need a two-sided accountability mind-set -- Team effectiveness requires it -- Top levels need to support it -- Changing the structure to encourage it -- What don't kill the bosses! can do foy you: who benefits and how?

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