Why you are fighting the war for talent -- Truths about turnover -- Why good performers leave -- Who are the people who keep you in business? -- Keys to keeping the right people -- The first key-be a company that people want to work for -- The second key - select the right people in the first place -- The third key - get them off to a great start -- The fourth key - coach and reward to sustain commitment -- Planning to keep the right people -- Keeping all the people who keep you in business: special groups and situations

1. Employee retention
2. Labor turnover