Initiation -- Intranets explained -- Models for implementation -- Costing your intranet: Calculating returns-on-investment (ROIs) ; ROI case study ; Outsourcing -- Contagion -- Achieving critical mass -- Barriers to access -- Information supply and retrieval -- Filling the intranet -- Business applications and services -- Control -- Procedures and standardisation -- Content management issues : Management structures ; Electronic document management systems ; Content management and extranets -- Enhancing web content -- Implementing a publishing policy -- Information overload -- Integration -- Integrating knowledge management with your intranet strategy -- Groupware: Shared reference library ; Computer-supported collaborative working (CSCW) systems purchasing issues ; Workflow management systems -- Extranets: Remote workers ; Teleworking ; Customer and supplier systems -- Implementing an extranet -- Transnational intranets and extranets -- Security -- Pervasion -- Future developments: Mobile and wireless computing ; Application service providers ; Unified messaging ; Instant messaging ; Voice over IP -- Everywhere-net

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