Statistical thinking concepts: Need for business improvement ; Overall ststistical thinking approach ; Understanding business processes -- Improvement strategies and basic tools: Process improvement and problem-solving strategies ; Process improvement and problem-solving tools -- Formal statistical methods: Introduction to Minitab ; Introduction to JMP -- Building and using models ; Using process experimentation to build models ; Applications of statistical inference tools ; Underlying theory of statistical inference ; Summary and path forward -- Effective teamwork -- Presentations and report writing -- More on surveys -- More on the six sigma improvement approach -- More on design of experiments -- More on inference tools -- More on probability distributions -- Process design (reengineering) -- tCritical values -- Standard normal probabilities (cumulative z curve areas)

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