Part 1: Web-based HR : what it looks like -- Best practices in HR technology -- Web-based employee self-service: a win-win proposition for organizations and employees -- Web-based manager self-service: adding value to the work -- Web-delivered employee benefits: from "why?" to "wow!" -- Web-based recruiting and staffing -- Internet-age performance management: lessons from high-performing organizations -- Web-based compensation planning -- Techology and employee development -- Implementing web-based knowledge management -- Part 2: Designing and implementing web-based HR -- Creating a business case for your organization's web-based HR initiative -- A framework for transforming your HR function -- Planning your HR technology strategy and web architecture -- Workflow software : a key driver behind HR self-service -- HR service centers: the human element behind the technology -- How to implement an HR service center: the technologies and staff needed -- Part 3: Other key trends and technologies changing HR -- HR outsourcing in the Internet era -- Web-based HR in an international setting

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