Author	Dupin, Frederic
Title	Quality Management ; The Experience of the Port of Nantes/St.Nazaire
Imprint	Geneva : United Nations, 1998
Connect to	http://161.200.145.45/docs/sp/poship494(15).sp.pdf
Descript	vi, 28 p. : charts, forms

Summary: This Monograph on Port Management was prepared by the Port Authority of Nantes/ St. Nazaire and the Institute of Shipping and Maritime Economy (France), as the 15th monograph of the series in collaboration with IAPH. The monograph reviews the experience of the Port of Nantes/St. Nazaire in improving the quality of the services that are offered to their clients. The monograph discusses the motivation for quality projects and reviews the steps used for their elaboration. The decision on whether or not to obtain external certification was evaluated and was rejected in this case. The monograph presents two cases: one on the steps taken to improve the quality of the Agricultural Food Products Terminal and the second on improving safety at the Petroleum Terminal

LOCATION	CALL#	STATUS
International Institute for Trade and Developement : UNCTAD Collection	UNCTAD/SHIP/494(15)	CHECK SHELVES