Part 1: The nature of operations strategy -- Opertions strategy - the two perspectives -- The content and process of operations strategy -- Time, trade-offs and tageting -- Part 2: The content of operations strategy -- Configuring operations capacity -- Capacity dynamics -- Supply network relationships -- Supply network behaviour -- Process technology - definition and characteristics -- Process technology - choice and implementation -- Operations organisation and role -- Operations development and improvement -- Product and service development and organisation -- Part 3: The process of operations strategy -- Operations strategy and "fit" -- Operations strategy and "sustainability" -- Operations strategy and "risk"

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