Part 1: Context and challenge -- The nature of leaders and leadership -- Situations and operating environments -- Leadership, management and extraordinary challenges -- Part 2: Charting the course -- The view from the tower -- Keeping the traffic moving - and the signals clear -- The route plan -- Part 3: Converting vision into action -- Launching into the future - checking the flight plan and the instrument panel -- Leading excellence -- Holding the ring - containing anxiety and distress -- The cultural perspective -- Part 4: Leading extraordinary performance -- Planning for extraordinary performance -- Empowering extraordinary performance -- Developing the new extraordinary leadership competencies

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