Knowledge management and learning for organizations -- Process approaches for management of knowledge and learning -- Culture for knowledge sharing and transfer -- Leadership role in the management of knowledge structures and culture -- Measurement and technology -- Learning knowledge management imperatives: present into future -- British Airways -- BP Amoco -- Celemi -- Chevron -- CMG -- Ford -- Hewlett-Packard -- Honda -- IBM -- ICL -- Lucent Technologies -- Monsanto -- Pacific Western Airlines -- The Post Office -- Quidnunc -- Singapore Airlines -- Swedish National Crime Intelligence -- Xerox

1. Knowledge management