Evolution of the writer's role -- Web site design: a case study in usability testing using paper prototypes -- Technical communication degrees for the 21st century -- Cyberteaming: developing the online educational team -- Using distance education to teach introductory multimedia design and production -- Implications of the wireless web for technical communicators -- User web browsing characteristics using palm handhelds for information rentrieval -- Editing to improve online information -- Global teamwork for a global resource -- Corporate-education comparison using new technologies for communication and learning -- Communication: where are we now and where are we going? -- Writing as software development: making meaning before, after, and of the code -- Information age paradox: control versus chaos on managing documentation projects with multiple audiences -- What kind of knowledge gets deposited in textbooks? -- Is more beta better? -- Building a team for user centered design -- Applying cognitive load theory to the design of web-based instruction -- Document collaboration and tacit knowledge -- Investigating the technology-work relationship: a critical comparison of three qualitative field methods -- Guidelines for writing HTML help -- Elucidative programming in Java -- Learning and building strategies with computer games -- Documentation meets version control: an automated backup system for HTML-Based help -- Expanding information accessibility: combining process and procedural information, and using multiple access rouutes in HTML help -- Migration to electronic document at OCLC

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