The dynamics of conflict resolution : a practitioner's guide / Bernard Mayer
Imprint
San Francisco : Jossey-Bass, 2000
Descript
xvi, 263 p. ; 23 cm
CONTENT
Nature of conflict -- How people conflict -- Power and conflict -- Culture and conflict -- Nature of resolution -- Communication -- Negotiation and advocacy -- Rosd to resolution: overcoming impasse -- Mediation -- Other approaches to the resolution of conflict -- Conclusion: conflict resolution in our lives