ความพึงพอใจของผู้เกี่ยวข้องในคดี ที่มีต่อการให้บริการของศาลอาญา / อุทุมพร เผ่าสุวรรณ = Satisfactions of persons involving in criminal cases towards the criminal court service / Utomporn Phaosuwan
To study factors affecting satisfaction of persons involved in criminal cases toward Criminal Court services and to learn problems and existing hindrances in order to use them as baseline data for the improvement and development of Criminal Court services for better efficiency. questionnaires were used for collecting data from 300 customer who came for Criminal Court services, and used in-depth interviewed to carry out 10 persons. Percentage and Mean were used for the presentation of the data, and Chi-Square in testing of relationship, with the statistical significance level set at 0.05. It was found that the factor related to the customer satisfaction towards Criminal Court service was the service of the information task which access, consistency, responsive, credibility, courtesy, reliability and tangibility. But However, education of the customer and the number of contractions had relationship with their satisfaction in the opposite direction. Moreover sex, age, occupation, and categories of criminal cases had no significance relationship with their satisfaction towards Criminal Court service.
