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AuthorFitzsimmons, James A.
TitleService management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
Imprint New York : McGraw-Hill, 2001
Edition 3rd ed
Descript xxvi, 646 p. : ill., map ; 27 cm.+ 1 computer laser optical disk (4 3/4 in.)


The role of services in an economy -- The nature of services -- Service quality -- Service strategy -- New service development and process design -- The supporting facility -- Service facility location -- The service encounter -- Internet service -- Forecasting demand for services -- Managing waiting lines -- Queuing models and capacity planning -- Managing capacity and demand -- Managing facilitating goods -- Service supply chain management -- Managing service projects -- Linear programming applications in services -- Productivity and quality improvement -- Growth and expansion

Service industries -- Management

Chula Business School Library658 F562S 2001CHECK SHELVES
Chula Business School Library : Audio-Visual Collection658 F562S 2001CHECK SHELVES
Transportation Institute LibraryHD9980.5 F549S 2001CHECK SHELVES

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