The role of services in an economy -- The nature of services -- Service quality -- Service strategy -- New service development and process design -- The supporting facility -- Service facility location -- The service encounter -- Internet service -- Forecasting demand for services -- Managing waiting lines -- Queuing models and capacity planning -- Managing capacity and demand -- Managing facilitating goods -- Service supply chain management -- Managing service projects -- Linear programming applications in services -- Productivity and quality improvement -- Growth and expansion

1. Service industries -- Management