The emotional intelligence advantage -- Section 1: Personal competence - how we understanding and manage ourselves -- Self-awareness -- Self-confidence -- Integrity -- Taking responsibility -- Positive beliefs -- Dealing with negative emotions -- Section 2: Relationship competence - how we understand and manage our relationships with others -- Empathy skills -- Effective listening -- Questioning skills -- Rapport skills -- Control and trust -- Assertiveness -- Conflict management -- Section 3: Leadership competence - how to be an inspiring leader -- Authoritative leadership -- Affiliative leadership style -- Coercive leadership style -- Pace-setting leadership style -- Democratic leadership style -- Coaching leadership style -- Section 4: Future competence - understanding and managing continuous personal development -- Lifestyle appraisal -- Motivation -- Inner dialogue -- Visualization -- Networking -- Career development

1. Emotional intelligence