Part 1: The rubber meets the road -- The knwoledge edge -- From information to knowledge -- Part 2: The road ahead: implementing knowledge management -- The 10-step KM road map -- Part 2A: The first phase: Infrastructural evaluation and leverage -- The leveraged infrastructure -- Aligning knowledge management and business strategy -- Part 2B: The second phase: KM system analysis, design, and development -- Infrastructural foundations -- Knowledge audit and analysis -- Designing the KM team -- Creating the KM system blueprint -- Developing the KM system -- Part 2C: The third phase: KMS deployment -- Prototyping and deployment -- The CKO and reward structures -- Part 2D: The final phase and beyond: measuring ROI and performance -- Metrics for knowledge work -- Case studies -- Part 3: Side roads: appendices -- The knowledge management assessment Kit -- Alternative schemes for structuring the KM system front end -- Software tools -- Resources on the Web

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