Author | Reichheld, Frederick F |
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Title | Loyalty rules! : how today's leaders build lasting relationships / Frederick R. Reichheld |
Imprint | Boston, Mass. : Harvard Business School Press, 2001 |
Descript | xiii, 213 p. ; 24 cm |
Timeless principles -- Loyalty leadership: putting principles into practice -- Play to win/win: profiting at your partner's expense is a shortcut to a dead end -- Be picky: membership is a privilege -- Keep its simple: complexity is the the enemy of speed and flexibility -- Reward the right results: worthy partners deserve worthy goals -- Listen hard, talk straight: long-term relationships require honest, two-way communication and learning -- Preach what you practice: actions of ten speak louder than words, but together they are unbeatable
LOCATION | CALL# | STATUS |
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Central Library (4th Floor) | 658.812 R349L | CHECK SHELVES |
Chula Business School Library | 658.812 R349L 2001 | CHECK SHELVES |
Sasin Library | 658.812 R349L 2001 | DUE 01-03-21 |
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