Author | Taylor, Shirley |
---|---|
Title | Gartside's model business letter & other business documents / Shirley Taylor, Leonard Gartside |
Imprint | London : Financial Times/Prentice Hall, c1998 |
Edition | 5th ed |
Descript | xii, 388 p. : ill. ; 25 cm |
Unit 1: Written communication - an overview -- Presentation of the business letter -- Other methods of communication -- Structuring your communications -- Language and tone -- Unit 2: Routine business letters -- Enquiries and replies -- Quotations, estimates and tenders -- Orders and their fulfilment -- Invoicing and settlement of accounts -- Letters requesting payment -- Complaints and adjustment -- Credit and status enquiries -- A typical business transaction -- Unit 3: Special business documents -- Goodwill letters -- Circular letters -- Sales letters and voluntary offers -- Personnel -- Travel and hotels -- Publicity material -- Arranging appointments, meetings and other functions -- Unit 4: Classified business letters -- Agencies -- International trade -- Banking (international business) -- Banking (home business) -- Transport -- Insurance
LOCATION | CALL# | STATUS |
---|---|---|
Sasin Library | 651.757 T246G 1998 | CHECK SHELVES |
Chula Business School Library | 651.752 T246G 1998 | CHECK SHELVES |
Central Library (4th Floor) | 808.066651 T246G | CHECK SHELVES |
Language Institute Library : SALC | 428.638 T246G | LIB USE ONLY |
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