Diagnosing what has to be done -- Diagnosing the health of your business -- Business development and performance improvement -- -- Marketing -- Winning and managing sales -- Using customer focus to generate repeat business -- Improving operating performance -- Developing infrastructure and resources -- Improving business information -- Consulting approaches to information technology -- Managing people effectively -- Financing the business -- Introducing and implementing change -- Influencing others -- Change and project management -- Increasing personal effectiveness -- Managing yourself -- Developing and maintaining effective relationship with other people -- Developing an effective management style

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