การพัฒนาระบบควบคุมคุณภาพ : กรณีศึกษาโรงงานผลิตชิ้นส่วนยาง / ธนะศักดิ์ ทุเรียน = A development of quality control system : a case study of rubber parts industry / Tanasak Rurain
A development of quality control system for small and medium enterprises is important for present organization. They must send product which is the best quality to customers for build in customer satisfaction result in, their business can complete and build maximum profit. The cause came from macro economic of country which had been fallen. For the organization which was researched, confronted the same problems as above. The research's purpose is a development of quality control system to assure that the products which had produced in each process until sent to the customer are quality up. They have meaning of the decreasing of defect percentage and customer complaint until to achieve quality policy. The form of quality control system which has built is to use requirement of ISO 9000, apply to quality control every production process (since raw material preparing to packing) after that corrective action of products will be started recurrence prevention by QC tools method. When achieve to quality policy, all performance will be made to standardization and follow up quality control system. For the steps of working as follow:- 1. Set up quality control system 2. Analysis 3. Corrective and preventive action by 3.1 QC 7 tools is statistical method 3.2 Failure mode and effective analysis ; FMEA 4. Evaluation 5. The standardization. The result of research showed the defect percentage decreasing and the customer complaint, during October 1998 to January 1999 which was the period before the research to less than for 3% defects and 0 customer complaint. And then the organization quality control system was been set up during August 1999 to July 2000 which was the period of research.
