Crisis that will not go away -- Reengineering: the path to change -- Rethinking business processes -- New world of work -- Enabling role of information technology -- Who will reengineer? -- Hunt for reengineering opportunites -- Experience of process redesign -- Embarking on reengineering -- One company's experience Duke power -- Succeeding at reengineering

1. Organizational change
2. Corporate reorganizations
3. Reengineering (Management)