Annual Member
| Author | Brown, Stanley A |
|---|---|
| Title | Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown |
| Imprint | Toronto : John Wiley & Sons Canada, c1999 |
| Descript | xiii, 305 p |
| LOCATION | CALL# | STATUS |
|---|---|---|
| Sasin Library | 658.8 B879S 1999 | CHECK SHELVES |
| Chula Business School Library | 658.8 B879S 1999 | CHECK SHELVES |
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