First string catcher: practice, practice, and more practice -- At the arrival gate: communication open doors-and people -- Captain and the goalie: leaders step forward -- Brothers and sisters stick together: teamwork works -- Balloons for Christopher Michael : an emotional bond -- Shoe box under the bed: think personal -- To grandma's house we go: values are palpable -- No more training wheels: the courage to let go -- Emergency room: keep your cool -- Not everyone likes vanilla: let loose the entrepreneurial spirit -- When in doubt, sit it out: if you're losing control, stop right there -- Grandpa's way of doing things -- Doing homework: strengten your human capital -- I'm sorry, Ms. Gioieni: acknowledge mistakes, accept responsibility, and move forward -- Excitement of broadway -- It's deal ... agreed?: goal setting -- Tongue of a different color: no hiding from the truth -- Surf's up ... castles in the sand: work hard, play hard: a winning combination -- When to dive in the deep end: going where you've never been before

1. Personnel management
2. Employee motivation