From E-commerce to e-business -- E-business trend spotting -- Think-e-business design, not just technology -- Constructing the e-business architecture -- Customer relationship management : integrating processes to build relationships -- Selling-chain management : transforming sales into interactive order acquisition -- Enterprise resource planning : the e-business backbone -- Supply chain management : interenterprise fusion -- E-procurement : the next wave of cost reduction -- Knowledge-tone applications : the next generation of decision support systems -- Developing the e-business design -- Translating e-business strategy into action

1. Electronic commerce