Why do we need negotiating skills? -- Start to improve your skills -- What constitutes a negotiation? -- What skills do you already possess? -- Traditional negotiation -- Modern negotiation -- What is your negotiating style? -- What makes a good agreement? -- Internal negotiations -- Negotiations with customers -- Negotiation with suppliers -- Using your knowledge of nonverbal signals -- Barriers to listening -- don't react-respond -- Difficult people and situations

1. Negotiation in business