ผลของการใช้โปรแกรมการบริการพยาบาลก่อนผ่าตัดต่อคุณภาพการบริการ / ดุษณีย์ ยศทอง = The effect of using preoperative nursing program on service quality / Dusanee Yosthong
To compare the service quality regarding patient satisfaction, preoperative waiting time and nursing practice according to the nursing standard. Research subjects consisted of 60 surgical patients which were equally assigned into one experimental group and one control group by matched pair technique and 8 nursing personnel working in preoperating unit, Siriraj Hospital. Research tool was a preoperative nursing program which was consisted of 3 parts : 1) A guideline for monitoring nursing service according to preoperative nursing standard, 2) A guideline for monitoring patient routing system, 3) A guideline for environmental control in waiting area. Research data were gathered by a questionnaire of patient satisfaction, a patient's waiting time record, and observation checklist of preoperative nursing care. Statistical techniques used in data analysis were percentage, mean, standard deviation and paired t-test. Major results of the study were the following: 1. Service quality related to the satisfaction of patients in the group using preoperative nursing program program was significantly higher than that in the group providing preoperative service as usual, at the .05 level. 2. Service quality related to preoperative waiting time of patients in the group using preoperative nursing program was significantly lower than that in the group providing preoperative service as usual, at the .05 level. 3. Nursing practice according to preoperative nursing standard in the group using preoperative nursing program was significantly higher than that in the group providing preoperative service as usual, at the .05 level.