Part 1: Designing effective technology-based training -- Overview of technology-based training -- Choosing the right technology -- Guaranteed results with a systematic design process -- Designing lessons for adult learners -- Secrets of user interface design -- Part 2: Managing technology-based training -- Measuring costs and benefits -- Working with a vendor -- Selling your projects internally -- Part 3: Cas studies -- Increasing sales rep knowledge using CD-ROM -- Orienting new hires using CD-ROM -- Strengthening management skills using WBT -- Introducing new work processes using WBT

1. Employees -- Training of -- Computer-assisted instruction
2. Computer-assisted instruction
3. Occupational training -- Computer-assisted instruction