Management of differences /Warren H. Schmidt and Robert Tannenbaum -- The team that wasn't /Suzy Wetlaufer -- Overcoming group warfare /Robert R. Blake and Jane S. Mouton -- Negotiating with a customer you can't afford to lose /Thomas C. Keiser -- Turning negotiation into a corporate capability /Danny Ertel -- When consultants and clients clash /Idalene F. Kesner and Sally Fowler -- Five ways to keep disputes out of court /John R. Allison -- Alternative dispute resolution: why it doesn't work and why it does /Todd B. Carver and Albert A. Vondra

1. Negotiation in business
2. Conflict management