Complex queries in inforamtion visualization: distributing instruction across documentation and interfaces -- Role of experience and culture in computer graphing and graph interpretive processing -- Grappling with distributed usability: a cultural-historical examination of documentation genres over four decades -- Constructing usable documentation: a study of communicative practices and the early uses of mainframe computing in industry -- Information technology and orgainzational change -- Technical communications as knowledge management: evolution of a profession -- SST: using single-sourcing, SGML, and teamwork for documentation -- Dynamically assembled documentation -- Publication and customization of electronic documents using PANDA -- One step further: extending electronic submision into the reviewing process -- Pulling yourself up by your own bootstraps: strategies for advancing your documentation team's position in your company -- Creating your own space: strategies for moving up in the development process -- From the outside in: how to become part of the internal team -- Evolution of an information development process -- Developing a user information architecture for rational's clearcase product family documentation set -- Dynamic views of SGML tagged documents -- ISO 9001: traditions before and after -- Technical documentstion and related contractual liability -- Preparing technical communicators for future workplaces: a model that integrates teaming, professional communication skills, and a software development process -- Database of e-commerce terms: implementation and benefits in producing internationalized software -- Website localization -- Rhetorical approach to understanding images in the 'New Visual Age' -- Paper to HTML-an automatic, seamless process for documentation production -- Developer-documenter relationship in Java software development -- API documentation from source code comments: a case study of Javadoc -- Information design considerations for improving situation awareness in complex problem-solving -- Component-based software development: implications for documentation -- Componentization of HTML=based online help == CBT on the fast track -- Unifying documentation teams -- Groupware support for asynchronous document review -- Role-based access control in inline authoring and publishing systems vs. document hierarchy -- There's more than one way to wire that: when assembly workers are technically writers

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