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TitleHow to manage conflict : turn all conflicts into win-win outcomes
Author by Peg Pickering
Imprint Franklin Lakes, N.J. : Career Press, c2000
Edition 3rd ed
Descript vi, 120 p. ; 21 cm


Fundamentals of conflict -- Types of conflict -- Identifying conflict stages -- Conflict management styles -- Constructive management styles -- Communication's contribution to conflict -- Emotional aspects of conflict -- Intervention team -- Dealing with angry customers -- Parting philosophy

Conflict management

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