Author | Pickering, Peg |
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Title | How to manage conflict : turn all conflicts into win-win outcomes / by Peg Pickering |
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Imprint |
Franklin Lakes, N.J. : Career Press, c2000 |
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Edition |
3rd ed |
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Descript |
vi, 120 p. ; 21 cm |
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CONTENT
Fundamentals of conflict -- Types of conflict -- Identifying conflict stages -- Conflict management styles -- Constructive management styles -- Communication's contribution to conflict -- Emotional aspects of conflict -- Intervention team -- Dealing with angry customers -- Parting philosophy
SUBJECT
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Conflict management
LOCATION | CALL# | STATUS |
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Central Library (5th Floor) | 303.69 P596H |
CHECK SHELVES
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