| Title | How to manage conflict : turn all conflicts into win-win outcomes |
|---|---|
| Author | by Peg Pickering |
| Imprint | Franklin Lakes, N.J. : Career Press, c2000 |
| Edition | 3rd ed |
| Descript | vi, 120 p. ; 21 cm |
Fundamentals of conflict -- Types of conflict -- Identifying conflict stages -- Conflict management styles -- Constructive management styles -- Communication's contribution to conflict -- Emotional aspects of conflict -- Intervention team -- Dealing with angry customers -- Parting philosophy
| LOCATION | CALL# | STATUS |
|---|---|---|
| Central Library (5th Floor) | 303.69 P596H | CHECK SHELVES |
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