AuthorPickering, Peg
TitleHow to manage conflict : turn all conflicts into win-win outcomes / by Peg Pickering
Imprint Franklin Lakes, N.J. : Career Press, c2000
Edition 3rd ed
Descript vi, 120 p. ; 21 cm

CONTENT

Fundamentals of conflict -- Types of conflict -- Identifying conflict stages -- Conflict management styles -- Constructive management styles -- Communication's contribution to conflict -- Emotional aspects of conflict -- Intervention team -- Dealing with angry customers -- Parting philosophy


SUBJECT

  1. Conflict management

LOCATIONCALL#STATUS
Central Library (5th Floor)303.69 P596H CHECK SHELVES