Good writing is good business: Communication counts ; Writing process ; Getting your point across in print ; Building goodwill through writing ; Writing in a group -- Business style: Selecting words that work ; Intercultural communication ; Document design -- Commonly used documents: Letter perfect (resumes and cover letters) ; Persuasive messages ; Art of the memorable memo ; E-mail and business letters ; Business reports -- Grammar.com: Common usage issues ; Phrases and clauses ; Sentences -- Tools of the trade: Power of punctuation ; Building a powerful vocabulary

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