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TitleThe IT professional's guide to managing systems, vendors & end users
Author Neil Plotnick
Imprint Berkeley : Osborne/McGraw-Hill, c2000
Descript xx, 476 p. : ill. ; 24 cm


Many faces of IT -- Maximizing your infrastructure -- Understanding the users you support -- Formal support structures -- Individualized client support strategies -- Your company and technology -- IT department structure and management -- Exploring IT skills -- Winning at the purchasing game -- Surviving the tech support nightmare -- System security, inventory, and repairs -- Project management -- Things l've learned along the way

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