Performance management: an overview -- Challenge pf performance management -- Performance management as a system -- Getting ready: preparing to start the process -- Performance planning -- Ongoing performance communication -- Data gathering, observing, and documenting -- Three approaches to evaluating performance -- Performance appraisal meeting -- Performance diagnosis and improvement: the key to success -- Performance management and discipline -- Performance management variations -- Questions managers ask -- People process, people techniques -- Performance management in action

1. Employees -- Rating of
2. Performance standards